Best Way to Apologize? Starbucks, Business Experts on the Art of Saying Sorry

Understanding the benefit of a well-meaning apology, and how to best craft one, can help you become a truly great leader.

EQRocks's insight:
Marshall Goldsmith, one of the world’s leading executive coaches, said, “I regard apologizing as the most magical, healing, restorative gesture human beings can make.” Learn this vital EQ skill!"Love means never having to say your sorry"... bull!

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